1. Introduction
Suri, Inc. ("Suri," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product strategy platform and related services (collectively, the "Services").
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you create an account.
- Project Data: Product ideas, business descriptions, and responses you provide during Dive sessions.
- Communications: Information you provide when contacting our support team.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, session duration, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Cookies and Similar Technologies: We use essential cookies to maintain session state and preferences. See Section 7 for details.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services
- Process your inputs through our AI systems to generate strategic insights and recommendations
- Improve and personalize your experience
- Analyze usage patterns to enhance the quality of our AI models and Services
- Communicate with you about updates, support, and service-related notices
- Detect, prevent, and address technical issues or abuse
4. AI Processing
Your project data and Dive responses are processed by third-party AI providers (such as OpenAI and Anthropic) to generate strategic analyses. We transmit only the data necessary to provide the Services. We do not use your data to train third-party AI models. Please refer to the respective AI provider's privacy policies for information about their data handling practices.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating the Services (e.g., hosting, analytics, AI processing), subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
- With Your Consent: When you explicitly authorize sharing.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time by contacting us. We will delete your data within 30 days of a verified request, except where retention is required by law.
7. Cookies
We use essential cookies required for the functioning of the Services (e.g., authentication and session management). We do not use third-party advertising or tracking cookies. You can control cookie settings through your browser preferences.
8. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
To exercise any of these rights, please contact us using the information in Section 12.
10. Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website with an updated "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Suri, Inc.
131 Continental Dr, Suite 305
Newark, DE 19713